Terms of Service

Effective date: June 4, 2026 These Terms of Service ("Terms") govern access to www.endetect.com and use of EnDetect workforce security and productivity software ("Services") provided by EnDetect ("EnDetect", "we", "us"). By creating an account, installing agents, or using the Services, you ("Customer", "you") agree to these Terms. 1. Definitions - "Account" means the administrative console and credentials issued to Customer. - "Agent" means EnDetect client software installed on workstations or servers under Customer direction. - "Customer Data" means activity logs, screenshots, alerts, reports, and configuration created through the Services. - "Subscription" means the paid plan (CORE, PRO, Enterprise, or custom) selected on an order or quote. 2. Acceptance and changes You represent that you have authority to bind your organization. We may update these Terms by posting a revised version on this page. Material changes take effect 30 days after notice unless you terminate before the effective date. Continued use after the effective date constitutes acceptance. 3. Eligibility and lawful use Services are for business use only. You must be 18 or older and comply with applicable labor, privacy, and surveillance laws in every jurisdiction where you deploy agents, including India's Digital Personal Data Protection Act (DPDP Act) and state IT/SHWW rules where applicable. You are solely responsible for workforce notice, consent where required, and scope of monitoring. 4. Account security You must keep administrator credentials confidential, assign role-based access, and notify us promptly of unauthorized use. We may suspend access to protect the platform or investigate abuse. 5. Subscription, fees, and taxes Fees are billed in advance per the Pricing Policy and your order. Prices are per licensed user unless otherwise stated. Taxes (including GST) are your responsibility unless we state otherwise on the invoice. Failure to pay may result in suspension after notice. 6. Trials and evaluations Trial or demo access is provided as-is for evaluation. We may limit features, duration, or user count during trials. Production deployments require a paid Subscription unless otherwise agreed in writing. 7. Customer responsibilities You will: (a) install agents only on devices you own or control with lawful authority; (b) configure retention, alerts, and access roles appropriately; (c) not use the Services to violate privacy, stalk individuals, or monitor personal devices without authorization; (d) ensure subprocessors and managers with dashboard access are bound by confidentiality obligations. 8. Intellectual property EnDetect retains all rights in the software, documentation, templates, and trademarks. We grant you a limited, non-exclusive, non-transferable license during the Subscription term subject to the Software License Agreement. You retain ownership of Customer Data; you grant EnDetect a license to process Customer Data solely to provide and secure the Services. 9. Acceptable use restrictions You may not reverse engineer the Services (except where law permits), resell access without authorization, interfere with platform integrity, upload malware, or use the Services to build a competing product. We may investigate violations and suspend or terminate access. 10. Support and availability Support is provided per the Service Level Agreement for paid Subscriptions. Scheduled maintenance will be communicated when practicable. Features may evolve; deprecated features will receive reasonable notice where feasible. 11. Data retention and export Retention follows settings in your admin console and our Privacy Policy. Upon termination, you may export data during any post-cancellation retention window stated in the Cancellation Policy. Thereafter, we delete Customer Data per our schedules except where law requires retention. 12. Confidentiality Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms. This obligation survives termination. 13. Warranty disclaimer THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. SEE THE DISCLAIMER PAGE FOR FULL WARRANTY EXCLUSIONS. 14. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENDetect'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED FEES PAID BY YOU IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY. 15. Indemnification You will defend and indemnify EnDetect against claims arising from your unlawful monitoring, failure to provide workforce notice, Customer Data content, or breach of these Terms, except to the extent caused by our gross negligence or willful misconduct. 16. Term and termination Either party may terminate for material breach not cured within 30 days of written notice. We may suspend immediately for non-payment, security risk, or illegal use. Upon termination, your license ends and you must uninstall agents. 17. Governing law and disputes These Terms are governed by the laws of India. Courts in New Delhi shall have exclusive jurisdiction, subject to mandatory consumer protections where applicable. Before filing suit, parties will attempt good-faith resolution by contacting legal@endetect.com. 18. Grievance officer (India) Name: Legal Grievance Officer Email: legal@endetect.com Address: #612, Sector 42, Gurgaon 122002, Haryana, India 19. Contact legal@endetect.com | +91 9711 28 6969