Industry

BPO / KPO

Agent Productivity & Compliance at Scale

BPOs and KPOs face attrition, SLA penalties, and client audits on billable hours. A Gurgaon contact center running 500+ agents needed proof that seats were active during peak shifts, not just logged in. EnDetect processes billions of activity logs across 10k+ deployments: attendance, idle detection, and auto-screenshots are the most adopted features on floors like this.

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How EnDetect helps BPO / KPO

Per-agent scorecards with hourly attendance, idle time, and screenshot evidence for client SLA reports

Shift adherence dashboards: compare Gurgaon floor A vs B without manual spot checks

Identity verification add-on to stop proxy logins on outsourced seats

Live view on PRO for supervisors coaching agents during live client queues

Forensic add-on (~20% of BPO accounts) for HR disputes and billing investigations

Team benchmarks from billions of indexed logs across similar contact-center deployments

PRO at ₹280/user/month: one recovered billable hour on a ₹50k/month agent pays back ~22x

22x

ROI when one ₹50k agent recovers 1 hr/day on PRO

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Related use cases for BPO / KPO

Remote Workforce

Remote employee monitoring for distributed teams: attendance, idle tracking, and screenshots across 10k+ deployments and billions of indexed logs

Identity Verification

Stop proxy work on BPO floors with employee photo capture via webcam, paired with attendance and screenshot context

Productivity

Attendance, idle detection, and daily productivity scores: the most adopted EnDetect features across 10k+ deployments

Live Monitoring

Live view for sensitive-data desks (NBFC, claims, hospital billing) plus auto-screenshots on every plan across 10k+ deployments

Shift Analytics

Gurgaon BPO SLA scorecards, night-shift adherence, and peak-hour dashboards from billions of shift logs

Shadow Coaching

Replay expert workflows without all-day pairing: builds on attendance and screenshot baselines from 10k+ deployments

Ready to deploy EnDetect for BPO / KPO?

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