Identity Verification
Stop proxy work on BPO floors with employee photo capture via webcam, paired with attendance and screenshot context
The Challenge
On remote and outsourced BPO floors, proxy work is common: one employee logs in for another, or a skilled worker handles the queue while someone else gets billing credit. A Gurgaon BPO billing 500+ FTEs needed proof that the logged-in agent matched the billed seat.
How EnDetect Helps
10x
Payback from fixing proxy work on one BPO floor
Add-on
PRO and Enterprise with attendance baseline
500+
Agent floors use verification for client SLA proof
“We were billing clients for 500 FTEs but Identity Verification revealed 80 cases of proxy work. Fixing that alone paid for EnDetect 10x over.”
Mohit R., Operations Director, BPO Company
Frequently asked questions
Is Identity Verification required for every agent?
No. Most BPO floors start with attendance, idle, and screenshots. Identity Verification is an add-on for clients that require proof the billed agent is at the keyboard, common on Gurgaon-scale outsourced floors.
How is Identity Verification different from live screen view?
Live screen view (PRO and Enterprise) monitors what appears on the employee's work screen in real time. Identity Verification uses the workstation webcam to capture employee photos on a regular schedule, at random intervals, or on demand. EnDetect supports both: screen activity monitoring and identity photo capture when your policy requires them.
Which plans include Identity Verification?
Identity Verification is an add-on on PRO (₹280/user/month) and Enterprise. CORE includes attendance, idle, and screenshots without photo verification.